Our Crewing Support and Family Services (CSFS) section plays an important role as a vital link between the crew and his loved ones.

CSFS handles the following:

1. Provides information on privileges and benefits of the crew and his family from the Company, seaman’s organizations and unions such as Associated Marine Officers’ and Seamen’s Union of the Philippines (AMOSUP) and government agencies (e.g., in the Philippines - Social Security System, Phil Health, Overseas Worker’s Welfare Association)
2. Coordinates with AMOSUP, on crew/allottees claims and benefits, among others
3. Sends updates to the crew regarding relevant changes in company policies and procedures which affect them
4. Ensures the timely delivery of letters and packages to the crew and their family
5. Administers the issuance of Receipt & Release, training certificates, identification cards, and form W-2 for taxes
6. Ensures that urgent messages are sent to the crew and their family
7. Listens to the problems of the crew’s family members and counsels them
8. Provides reading and entertainment materials to the crew onboard

We also arrange other value-added services and organize activities for the benefit of the crew and their families such as:

Cash Advances & Salary Loans for Crew
Our members are able to avail of cash advances and salary loans. We have negotiated a very good rate with City Savings Bank, an affiliate company, for an interest of only 1% per month against 2 to 3.5% being offered by other banks.

Crew Website - JebsenCrew.Com
To enable the crew to stay in touch with their families and the company, we have created a website, exclusively for our crew members.

The website provides updates of the company’s activities and new services, latest information about the company & the maritime industry, interesting articles about the crew and other issues which may affect the crew and their family’s daily life. It also highlights crew with exceptional achievements and recognizes model seafering families in the section Our Seafarers, Our Heroes.

Please click here to enter JebsenCrew.com

Budgeting Sessions

In preparation for future financial needs, we organize Budgeting Sessions for the family members of our crew at least twice a year. Participants for the session are the persons who are primarily responsible in managing the family’s finances. Aside from Budgeting Wisely, discussions about Onboard Realities and Crew Benefits are also included for better understanding.

Pre-Departure Orientation Seminar (PDOS)

We conduct our own Pre-Departure Orientation Seminar (PDOS) to our crew. We have a total 6 accredited PDOS trainors in our pool who are available anytime to brief our joining crew. Topics discussed covers company and customer profiles, existing systems and procedures, standard employment contract, code of discipline , recent developments , benefits from government agencies, accounting matters, training and safety, occupational health hazards and medical advisories on sexually transmitted diseases and many more.

Recognition Program for Loyalty Awardees

To honor our crew who have served the company for 10, 15, 20 and 25 years, we organize a recognition program during the first quarter of the year. This is participated not only by the awardees but by their family members as well.

Seafarers & Families Christmas Party
To celebrate the Christmas season and as a way for the Principals to show their appreciation to their crew, our company organizes this much-awaited annual event. The Seafarers & Families Christmas Party is attended by the crew who are on vacation, together with their spouses and the family members of those crew who are still onboard. The Program includes live entertainment numbers by Philippine celebrities, present-giving and raffle prizes.

It is also at this event that JMI formally recognizes and awards the seafarers who have been with the company for more than ten years.

Entertainment Materials
We arrange for the sending of entertainment materials to all of our managed vessels. Materials include newspapers, magazines, films and the others which the crew may request. These entertainment materials help alleviate the crew’s loneliness and stress.

Medical Insurance to Crew & Family
In coordination with our principals, we arrange for medical coverage for the crew’s family and likewise for the crew when they are on vacation. Reasonable premiums are charged to the principal on a per crew per month basis.

Cultural Awareness
Beginning this year, we started conducting Cultural Awareness Seminars aimed at developing a better understanding of the various nationalities our crew gets to work with onboard. We invite resource persons from the embassies and cultural organizations to discuss the work culture and habits of their countrymen.

Please click for a feature article on Cultural Awareness:
“Redefining Seamanship”

Leadership Seminar
Our company conducts Leadership Seminars to improve the crew’s assertiveness and decision-making skills.

Officers' Conference
A bi-annual event held to continuously upgrade our Officer’s knowledge and update them on current maritime developments and relevant domestic/international issues which affect their work. It is participated by both the Company's shipboard officers as well as office management and staff. This is a strategy used in order to promote better relations between shore-based and shipboard personnel.

Officers' Family Day
The objective of this project is to promote camaraderie among the Officers, their families and members of the Crewing Department. The activity gives the crew an opportunity to get to know and interact with one another and spend a fun day with their families. The goodwill generated helps the company in achieving a high crew retention level.

It is through these projects and activities that we further strengthen our bond not only with our crew but also with their family.